F861AS Series - 4K Battery Camera - Troubleshooting Guide

The following article addresses common troubleshooting issues regarding your 4K Battery Camera. Where applicable, the troubleshooting guide includes links to articles where you may find more information

I need to install my camera:

For detailed installation and programming instructions, refer to the installation video or the F861AS Series Quick Start Guide. For additional support, check out the Frequently Asked Questions (FAQs).

I need to reset my camera:

1. Remove the cover at the bottom of your camera by turning it counter clockwise.
2. Press down the reset button until you hear the audio prompt and the light is solid red.

I want to keep a constant power connection to my camera but a power source is not accessible:

Your camera is compatible with the ACSOL3 Solar Panel and can be charged remotely using this device.

Cannot Pair to the Lorex App

Temporarily disable any active VPN on your mobile device, as it may block the camera’s connection.

⚠ Note: Once pairing is complete, you can re-enable your VPN for regular use.

For iPhone/iOS:

1. Go to Settings > VPN.
2. Toggle the VPN switch off.
3. Retry the onboarding process after disabling the VPN.

For Android:

1. Go to Settings > Connections > More connection settings > VPN.
2. Turn off the active VPN or disconnect from it.
3. Retry the onboarding process after disabling the VPN.

My camera is not turning on:

• During setup, make sure your camera is connected to power and turned on. Press the reset button to initiate pairing.
• Check that the USB cable is connected to to the power adapter and plugged into an outlet.
• Make sure you have the right adapter voltage (5V 2A).
• Check if the power outlet is working properly: Connect another device and power it on.
• Make sure the breaker is turned on.

"No recordings" error message

Your microSD card is full. Please go to the app settings and format the SD card to delete all previous recordings so that you can save new event recordings.

1. Tap above your camera's thumbnail.
2. Tap Device Storage.
3. Tap the arrow next to the full percentage.
4. Tap Formatting Storage to delete all previous recordings.

The battery life is too short:

Battery life is dependent on ambient temperature, motion settings, number of events, etc. The battery life can last between 4-6 months, based on 5 events/day, or up to 800 events.

To increase battery life:

• Ensure your camera is not pointing at a high-traffic area. Position your camera so it only captures areas of interest with no high-traffic areas (e.g., a busy sidewalk or roadway) visible in the image.
• Live video is being viewed too frequently. Viewing live video often will impact battery performance.
• Change the Motion Detection Settings to only Person Detection. Refer to the article F861AS Series - 4K Battery Camera - Frequently Asked Questions and see the section "How do I configure Motion Detection?" for more information.
• Reduce the number of Motion Detection Events by setting an Active Zone.
• Reduce the Motion Detection Sensitivity to a lower setting (1 = lowest).
• Change the performance mode of the camera to Power Saving Mode. Refer to the article F861AS Series - 4K Battery Camera - Frequently Asked Questions and see the section "How do I enhance Performance when motion is detected?" for more information.

• If the camera is being used in a high traffic area use an optional power adapter, consider obtaining the solar panel accessory, or adjust the angle of the camera to avoid busy area’s like roads or sidewalks.
• Make sure the camera is not placed near an air conditioner or an air vent.
• Cold temperatures affect the battery’s capacity to work. If your camera is outside in cold temperatures, then the battery life might be shorter.

For more information please read F861AS Series - 4K Battery Camera - Frequently Asked Questions.