F861AS Series - 4K Battery Camera - Frequently Asked Questions

The following FAQ answers many of the general questions about your 4K Battery Camera. Where applicable, the FAQ includes links to articles where you may find more information.

Setup Questions:

How do I install my camera:

For detailed installation and programming instructions, refer to the installation video or the F861AS Series Quick Start Guide. For additional support, check out the Troubleshooting Guide.

How do I reset my camera?

1. Remove the cover at the bottom of your camera by turning it counter clockwise.
2. Press down the reset button until you hear the audio prompt and the light is solid red.

Why is my battery camera not turning on?

• Your camera is not fully charged.
• Your camera may be sleeping.

How do you insert or remove the MicroSD card from my camera?

1. Remove the RESET/MicroSD card slot cover located on the bottom of your camera by turning it counter clockwise.
2. If inserting, slide the MicroSD card into the slot (with the label side down) until it clicks into place.
3. If removing, push down gently on the MicroSD card. It will pop out and can then be removed.

Is my camera compatible with a solar panel?

You can connect your camera directly to a power source or to a ACSOL3 Solar Panel.

Why is the Solar Panel not charging my cameras?

Make sure of the following:

• Fully charge your camera battery pack. Refer to the product documentation for charging instructions.
• Choose a location for the solar panel with plenty of direct sunlight exposure. Do not install in a covered or shaded area. Performance is dependent on temperature and light exposure.

When I check the camera's live view, why does the video look washed out in the first second?

The camera boots up very quickly and will only need a second to adjust the video resolution.

Does the camera battery pack come fully charged?

The battery pack comes partially charged (due to safety regulations). Please, fully charge the battery prior to use and before you begin setup. This will take a few hours.

How do I charge the camera's battery pack?

There are two options for charging the battery pack.

• Charge the battery pack by itself by twisting the camera's bottom cover counter-clockwise, Press down on the metal lever to remove the battery pack from the camera and use the included USB cable to connect to the battery, then plug into a wall outlet using a 5V2A power adapter (not included).
• Charge the battery pack inside the camera (only applies if the battery is inserted into the camera). Simply lift the power port cover, then use a power adapter (not included) and USB cable to connect to the camera’s power port and plug into a power outlet.

How long does it take to charge the camera?

When using a charging adapter it will take 4 to 6 hours to fully charge the camera's battery pack. no adapter is included. We recommend 5V2A for 4 to 6 hour charging, but 5V1A adapters work but will take 6 to 8 hours.

IMPORTANT: We recommend only using the included charging adapters to charge your camera.

Can I use the power cable outdoors?

The included power cable is meant for charging the camera indoors only. Optional outdoor power supply is available for continuous power.

Why is my camera not picking up motion detection and has a strong reflection when facing glass?

Your camera’s motion sensor will not work when facing glass or any other building material. Ensure the camera is not blocked by any obstacles and that Motion Detection is enabled in the Lorex App. The camera needs to be located outside when trying to monitor motion outdoors, and located indoors when trying to monitor motion indoors.

See below for more details about how to position your camera.

How should I position my camera?

• Place your camera on any flat surface or mount it to a wall.
• Do not place the camera near air conditioners and other air outlets.
• Install the camera at the recommended angle and height to optimize motion detection accuracy.

When mounting your camera on a wall (indoor/outdoor), make sure of the following:

• Distance: Optimal accuracy for objects within 6.5ft to 32ft (2~10m).
• Angle: Angle the camera around 15°-30° down from the level position.
• Height: Install the camera between 7-10 ft (2~3m) off of the ground.

When placing your camera on a shelf (indoor/outdoor), make sure of the following:

• Distance: Optimal accuracy for objects within 6.5-32ft (2~10m).
• Angle: Place the camera on a flat surface. Make sure the flat surface/shelf is not obstructing the camera’s field of view.
• Height: Place the camera between 4.5ft to 6.5ft (1.5~2m) off of the ground.

Note: Accuracy of person detection will be influenced by multiple factors, such as the person’s distance from the camera, the height of the person, and the height and angle of the camera. Night vision will also impact the accuracy and distance of detection.

App Questions:

How do I change resolution to SD or HD?

1. Tap your cameras live view footage in the Home Screen.
2. Tap SD/HD icon at the bottom of the live view footage in your camera's screen.
3. Tap your desired resolution.

How do I take a snapshot of the footage?

1. Tap your cameras live view footage in the Home Screen.
2. Tap Snapshot icon to capture an image.
3. Tap on the snapshot to view all of your images and footage.
4. Tap on your desired image and press Save to store it on your device.

How do I take a recording?

1. Tap your cameras live view footage in the Home Screen.
2. Tap Record Video icon to capture an image.
3. Tap on the Recording to view all of your images and footage.
4. Tap on your desired Recording and press Save to store it on your device.

How do I enable the siren?

1. Tap your cameras live view footage in the Home Screen.
2. Tap Siren icon and confirm.
3. Tap Siren icon again to turn off.

How do I activate the Status LED on command.

1. Tap your cameras live view footage in the Home Screen.
2. Tap Light icon to activate the status LED.
3. Tap again to turn the status LED.

How do I enable a Quick Response?

1. Open the Lorex app and tap above the camera’s thumbnail.
2. Tap Quick Responses, and then select one of the pre-recorded messages to answer for you or tap + to create your own custom response.
3. Tap Quick Response Cycles to set how many times the response will repeat.

How do I configure notifications?

1. Open the Lorex app and tap above the camera’s thumbnail.
2. Tap Notifications.
3. Tap to enable Alert Notifications, Alert and Event thumbnails, Offline Notifications, and Low Battery Email Alerts.
4. Tap Notification Schedule to receive push notifications only during your selected schedule.

How do I configure Motion Detection?

1. Open the Lorex app and tap above the camera’s thumbnail.
2. Tap Motion Detection Settings.
3. Tap to enable Motion Detection, Person Detection, and Vehicle Detection.
4. Tap Motion Sensitivity to set how sensitive you would like motion detection to be.
5. Tap Motion Zones > General Motion Zone to draw the general motion detection zone.

How do I enable HDR (High Dynamic Range)

1. Open the Lorex app and tap above the camera’s thumbnail.
2. Tap Video Settings.
3. Tap to enable HDR.

How do I configure Volume Settings?

1. Open the Lorex app and tap above the camera’s thumbnail.
2. Tap Sound Settings.
3. Tap Speaker Volume to set the volume of your speaker.
4. Tap Microphone Volume to select the volume of the microphone.

How do I enable Local Recording?

To enable local recording, you will require a microSD card to store footage.

1. Open the Lorex app and tap above the camera’s thumbnail.
2. Tap to enable Local Recording.

How do I activate/deactivate the Deterrence Light and/or Activate Status LED on Detection when motion is detected?

1. Open the Lorex app and tap above the camera’s thumbnail.
2. Tap Light Settings, and then to disable Activate Deterrence Light on Detection and then Light Brightness to adjust the brightness level.
3. Tap Deterrence Light Mode to select if the deterrence light should be solid or flashing.
4. Tap Light Brightness to select the brightness of your light.
5. Tap Edit Schedule to choose when you would like the deterrence light to activate.

How do I enable Colour Night Vision?

1. Open the Lorex app and tap above the camera’s thumbnail.
2. Tap to enable Auto Night Vision. Leaving the slider icon to the left will enable Colour Night Vision.

How do I setup an auto response?

This function is related to the siren function and is separate from the quick response function.

1. Open the Lorex app and tap above the camera’s thumbnail.
2. Tap Auto Response Setting.
3. Tap to Activate Auto Response upon event.
4. Tap Response message to choose what the response will be when motion is detected.

How do I make the detected object in the camera's footage stand out?

The detected object will be outlined with a box if Object Bounding Box is enabled.

1. Open the Lorex app and tap above the camera’s thumbnail.
2. Tap to enable Object Bounding Box.

How do I enable Privacy Mode?

Privacy mode deactivates the camera in your doorbell so that it is not recording while in privacy mode.

Open the Lorex app and tap in the camera’s thumbnail. Privacy Mode is now enabled.

How do I customise Performance when motion is detected?

1. Open the Lorex app and tap above the camera’s thumbnail.
2. Tap Performance Mode.

• Tap Performance Optimization Mode to record at 2K FHD for up to 60 seconds after motion is detected.
• Tap Power-Saving mode to record at 720p HD for up to 15 seconds after motion is recorded with a 60 second interval between events. This will disable the deterrence light by default and is recomended for optimized battery life.
• Tap High Performance Mode to record at 4K QHD for up to 60 seconds after motion is detected. This is only recommended when your doorbell is plugged into a battery source.
• Tap Stand By Mode to cause your camera to have accessible footage but not record even when motion is detected.
• Tap Continuous power mode to keep the camera from sleeping. Tap video quality to select your desired video, and tap continuous recording to record and store footage continuously.
• Tap Custom Mode, then select Video Quality and Recording Duration to customize your doorbell's recording performance when motion is detected.

3. Tap Motion Detection Interval Duration to set the minimum duration between when motions can be detected.
4. Tap Save.

For information on increasing battery life please refer to the Troubleshooting Guide and see the "The battery life is too short" section.

How do I enable Audio Recording?

Caution: Audio recording and / or use of listen-in audio without consent is illegal in certain jurisdictions. Lorex Corporation assumes no liability for use of its products that does not conform with local laws.

1. Open the Lorex app and tap above the camera’s thumbnail.
2. Tap to enable Audio Recording.

How do I add another user?

1. Open the Lorex app and tap above the camera’s thumbnail.
2. Tap Shared Users.
3. Tap Add Shared User.
4. Enter their email address and tap to configure their permissions.
5. Press Confirm.

How do I delete all previous recordings?

1. Tap above your camera's thumbnail.
2. Tap Device Storage.
3. Tap the arrow next to the full percentage.
4. Tap Formatting Storage to delete all previous recordings.

How do I rotate the footage of my camera?

1. Open the Lorex app and tap above the camera’s thumbnail.
2. Tap to enable Image Rotation and rotate the footage 180°.

How do I change the time zone?

1. Open the Lorex app and tap above the camera’s thumbnail.
2. Tap Time Zone.
3. Tap Time Zone again and choose your time zone.
4. Tap to enable Daylight Savings Time.
5. Tap Time Format to select how you would like time to be displayed.
6. Tap Save.

General Questions:

How long is the battery life of my camera?

Battery life is dependent on ambient temperature, motion settings, number of events, etc. The battery life can last between 4-6 months, based on 5 events/day, or up to 800 events.

Is my camera Fusion compatible?

Yes, but only when in continuous power mode. Continuous power mode is enabled when your camera has a wired connection to power and the battery is removed. Click here to learn more about Fusion.

Why can't I see my camera Live View?

Even when continously charging (Wired Setup), your camera will go to sleep to conserve energy. Just press play on your camera's thumbnail.

What is my camera's LED status indicator?

The LED is on the left side of your camera's lens and indicates how the camera is operating. The following section describes how the LED works:

What is the Wi-Fi range for the my camera?

The F861ASD camera has a Wi-Fi range of up to approximately 300 feet (91 meters) in open space, without any obstructions. However, this range can vary based on obstacles such as walls, floors, and other physical barriers, which can reduce signal strength. For optimal performance, place the camera within a clear line of sight of your router or Wi-Fi extender and avoid any significant obstructions between the camera and the router.

Why is my camera not connecting to the Lorex app?

Your camera can be onboarded on a 2.4GHz or 5GHz Wi-Fi network.

5GHz networks will have limitations in Canada due to Industry Canada (IC) regulations; 3 of the 4 bands need to be disabled, as a result you may experience connectivity issues on the 5GHz frequency.

How do I call my camera using my Alexa?

When calling your camera with your Alexa, you must call it by the name you have given it in the Lorex App. Calling your camera by the model number or device ID will not work.

Does my device support WPA2 or WPA3?

Your device supports Wi-Fi Protected Access 2 (WPA2) which is the industry standard security protocol for Wi-Fi networks. WPA2 offers security against unauthorized access and data interception and is supported by most Wi-Fi routers including those that support both WPA2 and WPA3. It employs Advanced Encryption Standard (AES), an encryption mechanism, which secures communication between your camera and Wi-Fi network to keep transmitted data confidential. For information on which devices support WPA2 and which devices support WPA3, please refer to “WPA2 and WPA3 Supportive Devices.”