Further Troubleshooting

To assist with your search, try the following:

• When searching by model #, type only the first 3 characters (e.g., LHV, LNR, ECO, LH0, etc).
• Search using a singular keyword, rather than a sentence.
• To find more relevant search results, search using a different keyword, or check the related topics section below the article.
• For setup instructions, check the Quick Start Guide or Quick Networking Guide included with your product.
• For product specific procedures, check your user manual and product specifications sheet.

Many issues can be resolved with the following troubleshooting steps:

• Ensure the latest version of the required software / app is installed and has the most recent firmware (if applicable).
• If using client software or a mobile app, ensure your device meets the minimum system requirements.
• Ensure the Internet connection and speed meet the minimum requirements for the product.
• Check the power connection(s).
• Power cycle the product(s). To power cycle your product, please power off (if applicable) and disconnect the power source for approximately 30 seconds. Reconnect, and power on.

For further support:

• If your product was purchased from a licensed dealer / installer, please contact your installer for further assistance.
• If the issue is not resolved, please contact us .