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C883DA - Troubleshooting

The following article provides some troubleshooting tips for the 4K Ultra HD Active Deterrence Security Camera (C883DA).

Picture does not appear to be 4K.

  • To ensure that you are viewing camera video in full 4K resolution (4K monitor required), check the video output resolution of your DVR. For full instructions, see your DVR’s documentation at lorex.com.

No picture/signal.

  • The cameras are only compatible with certain Lorex HD DVRs. For the full list of compatible recorders, visit lorex.com/compatibility
  • Ensure your TV or monitor is on the correct input channel. Common terms for input channels: INPUT, AV CHANNEL, LINE1, LINE2, AUX.
  • Ensure your DVR is properly connected to your TV or monitor.
  • Ensure connections are properly connected.
  • Ensure the camera power supply is plugged in.
  • Ensure that you only use the included power cable.

Picture is too bright.

  • Ensure your camera isn’t pointed directly at a source of light (e.g., sun or spot light).
  • Check the brightness settings of the DVR and monitor.
  • Move your camera to a different location.

Picture is too dark.

  • Check the brightness and contrast settings of the DVR and monitor.

Night vision is not working.

  • The night vision activates when light levels drop. The area may have too much light.

Picture is not clear.

  • Check the camera lens for dirt, dust, spiderwebs. Clean the lens with a soft, clean cloth.
  • Make sure that the cable run is within the limitations specified in the section ‘Cable Extension Options’.

Bright spot in video when viewing camera at night.

  • Night vision reflects when pointing a camera through a window. Move the camera to a different location.

The camera warning light is not switching on automatically.

  • Ensure that you have enabled and configured warning light deterrence using a compatible DVR. See your DVR’s documentation for full instructions.
  • Ensure the active areas and schedule for warning light deterrence are set properly. The default schedule for the warning light is night times (between 5PM and 7AM).

The camera siren is not switching on automatically.

  • The camera siren cannot switch on automatically. You can control the camera siren manually using a compatible Lorex DVR or app. Refer to your DVR’s documentation for full instructions.

Person and vehicle detection is not working.

  • Support for person and vehicle detection is determined by your recorder. See your recorder’s documentation to confirm support for this feature

For more information on your camera, refer to the quick start guide here or on the product page.

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