LK101 Series - Bluetooth Deadbolt Smart Lock: Troubleshooting Guide

If you encounter any issues with the LK101 Series Bluetooth Deadbolt Smart Lock, refer to the tips below for assistance.

For detailed installation and programming instructions, refer to the installation video or the LK101 Series Quick Start Guide. For additional support, check out the Frequently Asked Questions (FAQs).

Reset the Lock to Factory Settings

Resetting clears all data, including bolt direction.

From the Lorex App:

1. Open the Lorex app.
2. Tap the smart lock.
3. Tap the Device Settings icon [].

4. Tap Factory Reset.
5. Enter the admin code.

Manually:

Slide battery cover up, remove 1 battery, hold the SET button and reinsert the battery. Continue to hold SET until you hear a long beep.

Lock Not Responding to Keypad or App

• Check the Batteries: Ensure the batteries are correctly installed and have enough charge. Replace the batteries with new ones if the issue persists.

Important: Use only 1.5V AA Alkaline batteries. Rechargeable batteries, which are typically 1.2V, may cause the smart lock to not function properly.

• Verify Power Connection: Check that the power cable is securely attached to the connector port.

No Response After Connecting to the App

• Ensure your mobile device is within 16 ft / 5 m of the lock.
• Slide the battery cover up and press the button labeled "SET" to enter programming mode.

Cannot Lock/Unlock from the App

• Make sure Bluetooth is enabled on your mobile device.
• Ensure the lock is within Bluetooth range.
• Replace the batteries if they are low.

QR Code Scanning Issues

• Remove any stains or dirt from the device ID QR code.
• If the device ID QR code is damaged, contact Lorex customer service for assistance.
• Request the owner to “Add User” if the lock is already paired.
• Perform a factory reset and scan the QR code again (note: all data will be lost).

Smart Lock is Already Linked to Another Account

If you see a message showing part of an email when trying to connect your smart lock, it means the lock is still linked to the previous owner's account. This happens when the original owner did not properly remove the device from their Lorex app. Even a factory reset will not allow you to connect the lock until it has been removed from the previous account.

To resolve this, the original owner must remove the device from their Lorex app. If you cannot access the previous account, contact Lorex Technical Support for help.

How to remove a device:

1. Open the Lorex app.
2. Tap the smart lock.
3. Tap the Device Settings icon [].

4. Tap Remove Device.
5. Confirm by tapping Remove Device again.

Admin/Entry Code Not Recognized

• Verify Code: Ensure you are entering the correct code.
• Incorrect Entry Alert: If you hear 3 beeps, retry the step or perform a factory reset if necessary.

Cannot Add Smart Lock in App

Turn on Bluetooth from your mobile settings.

Bolt Not Retracting/Extending Fully

Ensure the lock assembly is correctly installed and that the latch bolt is not obstructed. Check that the door bore hole sizes match the door template specifications in the LK101 Series Quick Start Guide.

Auto-Unlock Not Working

• For detailed tips and best practices, please refer to the guide Auto-Unlock Tips.

• Ensure the Auto-Unlock feature is enabled in the settings.

• Check Geofence Setup: Ensure Location Services is enabled for the Lorex App and that the location is locked. For detailed instructions refer to the Lorex App Settings Guide.

• Enable Bluetooth & Wi-Fi: Both should be turned on for accurate communication with the lock.

• Battery Settings: Disable battery optimization or low power mode, which may interfere with the feature.

• Check that the backset length of the latch is correctly adjusted and that the cam latch is positioned "UP."

Auto-Lock Not Working

• Ensure the Auto-Lock feature is enabled in the settings.
• Check that the backset length of the latch is correctly adjusted and that the cam latch is positioned "UP."

Cannot See Lock's Settings in App

Ensure you are assigned the correct user role. Request the owner to update your role from “User” to “Manager” if needed.