L8559 Series - 4K NVR & Battery-Operated Camera System : Frequently Asked Questions

The following FAQ article answers many of the general questions about the 4K NVR & Battery-Operated Camera System (L8559 Series). Where applicable, the FAQ includes links to articles where you may find more information.

Why has the Alexa or Google feature stopped working?

If you have already paired your Lorex system to the Alexa or Google app, but it recently stopped working, please see the article Alexa/Google Compatibility Support to learn more about the recent service change.

Why is my video not clear, delayed, or lower resolution?

The camera is too far from the NVR. Place the NVR in a more central location or move the cameras closer. Note: Video quality is dependent on your Wi-Fi network strength, the number of devices on your networks etc.,

Check the camera resolution:

1. From the recorder Liveview screem click > Setup > Recording > Record Setup.
2. Select a channel, and then check or change the resolution (720p, 1080p, 2K, 4K, or Auto).
3. Click Save.

What is the battery life of the Power Pack?

The Power Pack battery usually lasts up to 500 events on a single charge before it runs out. It is important to note that several factors can influence the life of the battery. These include where the camera is placed, its settings, the ambient temperature, and the frequency or duration of each event.

We recommend considering these factors when assessing the expected battery life of your battery-operated camera. Monitoring the battery level regularly and recharging it as needed will help ensure uninterrupted surveillance coverage. Plus, you will receive low battery notifications when the battery levels reach 20%, 15%, 10%, and 5%, allowing you to proactively maintain your surveillance operations.

How do I extend the battery life?

Battery life is dependent on placement, settings, frequency and length of events, and ambient temperature.

Try any of the following:

1. Select Person Detection

In the Lorex Cirrus app, select the camera channel > tap > tap Motion Detection Settings > select Person 2. Reduce the Distance Setting to less than 50% distance.

In the Lorex Cirrus app, select the camera channel > tap > tap Motion Detection Settings > tap Distance Setting > Slide the bar to the desired percentage

3. Disable the deterrance light.
   From the NVR, right-click > click > click Setup > click Alarm > click Deterrence > click and drag to deselect the schedule.

4. Create an activity zone.

From the NVR, right-click > click > click Setup > click Alarm > from the Area field click Setup.

Can I enable Continous Recording?

Yes.

How do I enable Continous Recording?

1. The camera must be connected to continous power. To purchase the cable and adater (ACPWF1), click here.
2. From the NVR, right-click > click > click Camera > from the Recording Time drop-down menu, click and select Continous.

For more NVR configurations, download the Manual here.

What battery is compatible with the battery cameras?

The U855A Series cameras are only compatible with the 3-cell battery pack.

To purchase additional power packs visit:

• 3-cell

For camera compatibility with this system, click to see the Compatability Chart.

How many battery cameras can I connect to my recorder?

You can connect up to 6 battery cameras to your recorder.

Are the cameras solar panel compatible?

Yes. Click here to purchase.

Why are my cameras not charging when connected to the Solar Panel?

Make sure to do the following:

• Before connecting the camera to a Solar Panel, fully charge the camera battery using the included adapter and USB cable. Refer to the product documentation for charging instructions.
• Choose a location for the solar panel with plenty of direct sunlight exposure. Do not install in a covered or shaded area. Performance is dependent on temperature and light exposure.
• Check that you have the latest camera firmware. Upgrading the NVR firmware will not resolve compability issues.

To check the camera firmware:

1. From the NVR Liveview screen, click > Setup > Camera > Camera Setup.
2. From the channel row, look at the Camera Firmware description to see the current firmware version for the specific channel.

To upgrade the camera firmware:

1. Call tech support at 1 888 425 6739 to request the latest camera firmware.
2. Place the file on a USB drive (not included).
3. Insert the USB drive into one of the USB ports.
4. From the NVR Liveview screen, click > Setup > System > Maintenance > Upgrade.
5. Click Select File
6. The drive menu appears. Navigate to and select the .bin firmware file, then click OK.
7. Click Upgrade to confirm when the pop-up appears.
8. Allow 5-10 minutes for the camera and system to reboot. Do not power off the recorder or cameras during the firmware upgrade.

How do I add the recorder without a QR code?

Note: Connect your recorder with a monitor and the provided mouse.

1. Tap icon on the bottom-right corner of the taskbar.

2. Scan the QR code from your Lorex Cirrus app to add your recorder.

What does the recorder's status indicator mean?

How do I change the Recording resolution?

1. From the Liveview screem click > Setup > Recording > Record Setup.
2. Select a channel, and then select a resolution (720p, 1080p, 2K, 4K, or Auto).
3. Click Save.

Do the cameras have Night Vision?

Yes. The camera has both IR (black & white) and Colour Night Vision. Colour Night Vision requires some ambient light or else the camera will switch to only black and white night vision.

Why is Night vision not working?

The night vision activates when light levels drop. The area may have too much light.

How do I configure the date and time after initial setup?

To change the date and time of the recorder, connect your recorder with a monitor and the provided mouse. You cannot configure the date and time from the Lorex Cirrus app.

To configure the date and time after initial setup:

1. Right-click, and then click on the bottom-right corner of the taskbar.

2. Enter your device password.

3. Click System, then Setup.

4. Tap Date and Time.

5. Update the Date, Date Format, and Time Format as needed.

How to enable Motion Detection setting?

1. Launch the Lorex Cirrus app.

2. Tap icon to open Settings.

3. Tap Motion Detection Settings.

For full instructions on how to set Motion Detection settings, see Configuring Motion Detection.

How to enable/disable push notifications?

For full instructions on how to set customized push notification settings, see Configuring Push Notifications.

How to play back a recording?

1. Launch the Lorex Cirrus app.
2. From the liveview, choose a channel in the display view.
3. Tap to access the channel's playback screen.

For full instructions on how to play back a recording, see Playback Settings.

How to take a picture from the camera?

1. Launch the Lorex Cirrus app.

2. Tap icon on the Home screen.

For full instructions on viewing saved Snapshots and Recordings, see View saved snapshots or videos.

How do I back up my Snapshots or Recordings?

Download the Manual here for instructions to back up your Snapshots or Recordings.

How to format device?

1. Launch the Lorex Cirrus app.

2. Tap icon to open Settings.

3. Tap Device Settings.

4. Tap Format.

5. Tap Format, then enter your User Name and Password.

6. Tap OK.

Note: Formatting your storage device will erase all recordings and snapshots. This step cannot be undone.

What is my username and password?

Follow these steps to view your username and password:

1. Launch the Lorex Cirrus app.

2. Tap to open the menu, then tap Devices.

3. Tap icon to view user information.

4. Tap icon to view your Password.

How to change my username and password?

1. Launch the Lorex Cirrus app.

2. Tap to open the menu, then tap Devices.

3. Tap icon to view user information.

4. Tap Change Password.

5. Enter your current Original Password.

6. Enter the New Password that you wish to change to, then reenter the new password.

7. Tap Save.

How to remove a device?

1. Launch the Lorex Cirrus app.

2. Tap to open the menu, then tap Devices.

3. Tap icon to remove device.

4. Tap Ok.

How to check if my device firmware is up-to-date or not?

1. Launch the Lorex Cirrus app.

2. Tap icon to open Settings.

3. Tap Device Settings.

4. Tap Firmware Upgrade.

Note: You can upgrade the device's firmware whenever new firmware may become available by tapping Upgrade. The Upgrade button will be greyed out when a firmware update is not available.

How to extend length of the recording?

1. Launch the Lorex Cirrus app.

2. Tap icon to open Settings.

3. Tap Recording Length.

4. Tap from the dropdown list to choose the recording length.

Note: The maximum recording length is 30 seconds.

How to enable audio in recording?

1. Launch the Lorex Cirrus app.

2. Tap icon to open Settings.

3. Tap icon beside Audio to enable audio. Tap again to disable.

How to set a recording schedule?

1. Launch the Lorex Cirrus app.

2. Tap icon to open Settings.

3. Tap Recording Schedule.

To navigate the recording schedule:

• Use one finger to add / remove hours from a recording schedule.
• Use two fingers to slide up and down.
• Tap Save to apply any changes.

For more information on setting recording schedule, refer to the Recording Schedule section in Configuring Settings.

Why is my camera not detecting motion?

• Your camera may be too far away from the area of interest. Try to keep the camera within 20ft (6.1m) of the area you want to monitor.
• Ensure your camera is installed in an optimal location and motion detection is properly configured. For full instructions on how to set Motion Detection settings, see Configuring Motion Detection.

Why is the Liveview too bright?

• Ensure your camera isn’t pointed directly at a source of light (e.g., sun or spot light).
• Move your camera to a different location.

Why is there a bright spot in the video when viewing at night?

Night vision reflects when pointing a camera through a window. Move the camera to a different location.

System is not receiving power, or is not powering up

• Confirm that all cables are firmly connected to the recorder.
• Confirm that the power adapter is securely connected to the back of the unit.
• Confirm that the system is powered on (LED indicators on the front should be ON).
• If the unit is connected through a power bar or surge protector, try bypassing the bar and connecting the power directly to the wall outlet.
• Confirm that there is power at the outlet:
• Connect the power cable to another outlet.
• Test the outlet with another device (such as a lamp or phone charger).

There is no picture on monitor/TV after connecting it to the recorder

• Power off the monitor/TV and the recorder. Power on the monitor/TV, and then power on the recorder.
• Ensure that the monitor/TV is set to the input channel that the recorder is connected to.
• Check the video cable connection to the recorder and the monitor/TV.

Mouse not detected by system

• Remove then firmly reconnect the mouse cable to one of the USB ports marked Mouse / Backup.
• Power off the system (disconnect power cable). Firmly connect a USB mouse to one of the USB ports. Reconnect the power cable to the 12V DC port on the rear panel.

The edges of the recorder’s on-screen display are cut off

If you are using an older Cathode Ray Tube (CRT) monitor, you may need to enable overscan.

The image on one or more of my cameras is distorted or discolored

• The system uses the region entered in the setup wizard to intelligently determine the video format for your region.
• To change the region, enter the main menu. Under System, click General, then click the Date and Time tab. Use the dropdown next to Time Zone to select the correct region, then click Save. The system takes some time to refresh and reboot.

The camera beeps during motion detection

1. Click icon on the bottom-right corner of the taskbar.

2. Click Setup, then click System.

3. Click Alarm tab.

4. Use the dropdown next to Buzzer to select Disable for any channels you want to disable the buzzer for, then click Save.

Does the system work with 3rd party apps or devices?

Yes. For example, the system works with Google Home Assistant.

I am not receiving email notifications

• Ensure you have configured email notification.
• If you want to use your own SMTP server, you must enter your SMTP server address, SMTP port, username, and password in the appropriate fields.

What products are compatible with the 4K NVR & Battery-Operated Camera system?

Refer to Product Compatibility Chart for more information.