How to troubleshoot an offline camera - Lorex Smart Home Security Center

If your camera has suddenly gone offline here are some things you can try to troubleshoot.

You can put the antennas upright to increase the range of the Lorex Smart Home Security Center (LSHSC).

If needed, unplug the camera from power and leave it unplugged for about 30 seconds to 1 minute.

Plug it back in and wait a few moments while the camera comes back online.

If the issue persists, make sure that new obstructions haven’t been introduced to the environment of the camera.

Concrete, brick, metal and wood are the most common materials in your home that can cause poor signal strength.

You can also add the Lorex Home Extender (model #AX62TR) to increase the range of the LSHSC.

If the camera is closer to your home’s router you can connect to it through Wi-Fi.

  • From the home screen tap on the ’Devices’ icon in the top left.
  • From the list of devices, choose the camera you would like to remove.
  • Tap on the icon.
  • Swipe down to the bottom of the menu.
  • Tap on Remove Device.
  • Tap Remove Device again to confirm.
  • Next, reset the camera.
  • Use the reset button on the camera.
  • Launch the Lorex Home app.
  • Sign up or log in.
  • Follow the on-screen instructions to set up the camera.

Now you will add the camera back to the LSHSC.

  • Tap the ‘Devices’ icon.
  • Tap on I already have devices set up through the Lorex Home App.
  • The Lorex Home Center will search for available devices.
  • Tap on the device(s) you wish to set up.
  • Enter the camera’s password.

Note: This is the password you created when you added the camera with the Lorex Home app.

  • Tap Save at the top right.
  • Tap Next at the bottom.
  • Tap Enter device name to name the camera.

You can select from a preset or type a unique name.

  • Tap Save.
  • Tap Indoor or Outdoor depending on where the camera will be installed.
  • Once you are done tap Next
  • Tap Done to finish complete this process.

You have successfully added the camera to your Lorex Smart Home Security Center.