Recording: Recording issues with FLIR FX camera

For the FLIR FX camera to record the camera requires a microSD card (included) be inserted.

The microSD card must:

• Be compatible and functional. Click here for more information about microSD card compatibility.
• Be formatted using the FLIR FX app. Click here for more information on formatting the microSD card.
• Have free space available. Only dashcam recordings will overwrite previous recordings.
• Ensure your microSD card is functional before troubleshooting the recording.

If the microSD card is not functioning properly, it may need to be reinstalled.

If the microSD card is functioning properly, ensure your camera is running the most recent firmware.

If you are running the most recent firmware, and are still experiencing issues recording, identify which type of recording is not functioning properly. The FLIR FX camera has three main types of recordings; manual recordings, automatic trigger recordings, and dashcam recordings.

Manual Recordings

Manual recordings occur when you press and hold the REC button () on the top of the camera.

Manual recordings will not function properly if:

• An automatic recording is already in progress. The camera can only perform one type of recording at a time.
  • Confirm if an automatic recording is in progress in your FLIR FX app by opening the camera Live View. The app will indicate it is Recording in smartphones, or you may see a Stop Recording option.
  • If you would like to manually record but an automatic recording is in progress, wait until the automatic recording has finished, or temporarily disable the automatic recording.
• If you are not holding the REC button long enough to trigger recording.
  • If you press the REC button the camera will take a photo.
  • If you press and hold the REC button the camera will begin recording video. The REC button LED will flash red when video recording begins.

Automatic Recordings

Automatic recordings are triggered by events such as motion or audio. You can set automatic recording triggers using the FLIR FX app. Click here for more information on setting automatic recording triggers.

Automatic recordings will not function properly if:

• Automatic recording triggers are disabled.

  • Click here for information on enabling automatic recording triggers.

• You are in the FLIR FX app Live View of the camera.

  • When Live View is open, FLIR Cloud uploads of automatic recordings are delayed. This can give the impression that the camera is not automatically recording a triggered event.
  • After Live View is closed, the automatic recordings will begin uploading to the FLIR Cloud and will be visible in the FLIR FX app.

• A manual recording is occurring. The camera can only perform one type of recording at a time.

  • To stop the manual recording press and hold the REC button () on the camera. The REC button LED will stop flashing red.
  • Or tap Stop Recording in the Live View of the camera in the FLIR FX app.

• The camera is offline, connected via Direct mode, or has a poor Internet connection.

  • The automatic recordings are being stored on the microSD card. These recordings will not be visible in the FLIR FX app until they have been uploaded to the FLIR Cloud.
  • Upload will begin automatically when a WiFi connection is established, or you can view the recordings on a PC / Mac.

If the automatic recordings are still not working properly:

• Power cycle the camera. To power cycle the camera, press and hold the Power button () for 5 seconds to power off. Wait approximately 30 seconds. Press the Power button for 1 second to power the camera back on.
• Try to conduct a short manual recording. If you are unable to complete a manual recording, see the manual recording troubleshooting steps in the section above.
• Adjust the recording resolution setting for the camera. The issue may not affect all resolutions. Click here for instructions on how to adjust the recording resolution.
• If the camera is still not recording, restore the camera to default settings.
  • Press and hold the REC button and the WiFi button () on the camera at the same time. Release when you hear three beeps.
  • Set an automatic recording trigger and test camera function.

Dashcam Recordings

Dashcam recordings occur when the FLIR FX camera is installed in the dash mount.

• Normal recordings: will automatically overwrite once the microSD card reaches approximately 50% capacity. With the included 8GB microSD card, this is approximately 30 minutes, provided no other recordings are stored on the card. This auto overwrite feature ensures there is sufficient space on the card in the event emergency recording is triggered.
• Emergency recordings: will pre-record 10 seconds before the event occurs and continue recording 40 seconds after. Recordings will remain on the microSD card until you manually delete them. Dashcam recordings are not available through the mobile app or web viewer, and can only be viewed on your computer.
• Viewing dashcam recordings.