E894, E895, E896 Series: Troubleshooting

The following article provides some troubleshooting tips for setting up your 4K Deterrence AI PoE IP Wired Camera.

No picture/signal

• Ensure your camera is connected to a compatible NVR. For full compatibility, visit lorex.com/compatibility.
• Your camera may take up to 1 minute to power up after being connected to your NVR. Wait two minutes before following the steps below.
• Ensure your camera is connected to your NVR or to your local network.
• If you are not using PoE, you must connect the camera to a 12V DC power adapter (not included).
• If your camera is connected to the LAN, you must search your network for cameras using your NVR. See your NVR's instruction manual on help.lorextechnology.com. Search your NVR's model number to access the product support page.
• Ensure your NVR is properly connected to a monitor.
• There may be an issue with your extension cable run. Connect your camera to your NVR using a different Ethernet cable.

Picture does not appear to be 4K

• To ensure you are viewing camera video in full 4K resolution (4K monitor required), check the video output resolution of your NVR. For full instructions, refer to the article Changing Your Recorder's Output Resolution.

Picture is too bright

• Ensure your camera isn't pointed directly at a source of light (e.g., sun or spot light).
• Move your camera to a different location.
• Check the brightness and contrast settings on your NVR.

Picture is too dark

• Check the brightness and contrast settings on your NVR.

Night vision is not working

• The night vision activates when light levels drop. The area may have too much light.

Picture is not clear

• Check your camera lens for dirt, dust, spiderwebs. Clean the lens with a soft, clean cloth.
• Make sure that the cable run is within the limitations specified in your camera's documentation. Visit help.lorextechnology.com and search your camera's model number to access the product support page.
• Remove the vinyl film from the camera lens when your installation is complete.

Bright spot in video when viewing camera at night

• Night vision reflects when pointing a camera through a window. Move the camera to a different location.

Picture is in color in dark conditions

• This camera's image sensor is extra sensitive to light, meaning that the camera stays in color mode at low-light conditions.

Camera deterrence/warning light is not switching on automatically

• Ensure that you have enabled and configured warning light deterrence using a compatible NVR. Refer to the article Using the Deterrence Light for full instructions.
• Ensure the active areas and schedule for white light deterrence are set properly. The default schedule for the warning light is night times (between 5PM and 7AM).

Camera siren is not switching on automatically

• Your camera's siren cannot switch on automatically. You can control the camera siren manually using a compatible Lorex NVR or app. Refer to the article Using the Siren for full instructions.

No audio

• Audio is only supported on Lorex NVRs. For a list of compatible recorders, visit lorex.com/compatibility.
• Ensure NVR volume is turned on / turned up.
• Ensure audio function on camera is turned on. Refer to the article Enabling Audio Recording (Lorex Connect) for full instructions.
• Ensure audio is turned up on viewing device.

Two-way talk not working

• Use the Lorex app specified in your NVR documentation to activate two-way talk. Tap from the camera's live view, then speak into the microphone on your mobile device. Tap again when finished speaking.