E831CB Series - 4K IP PoE Bullet Camera - Frequently Asked Questions

This article answers frequently asked questions about your E831CB 4K IP PoE Bullet Camera.

Setup Questions:

How do I reset the camera?

Use a screwdriver to remove the reset button cover and press down on the reset button until you hear the audio prompt.

Can I use a PoE switch to connect the camera to the NVR?

Yes, you can connect the camera to the NVR by connecting it to a PoE switch, available at lorex.com.

How can I optimize the placement of the camera?

Here are some strategic camera placement tips to ensure optimal coverage.

• Entry Points: Install cameras near entry points such as doors, windows, or gates. This helps capture clear footage of individuals entering or exiting the premises.

• Perimeter Coverage: Place cameras along the perimeter of your property to monitor the entire surrounding area. This can deter potential intruders and provide comprehensive surveillance.

• High Traffic Areas: Focus on areas with high foot traffic or valuable assets. This could include driveways, walkways, parking lots, or outdoor storage areas.

• Avoid Obstructions: Identify critical viewpoints that offer a clear line of sight. Avoid obstacles like trees or structures that could obstruct the camera's view and considerably reduce the night vision capability.

• Consider Lighting Conditions: Be mindful of lighting conditions, ensuring the camera is not pointing directly into bright light sources. Position your camera to take advantage of natural or existing lighting for optimal image quality.

• Camera Height: Install cameras at an optimal height to deter tampering while providing a clear view. A recommended height is typically around 10 feet above ground level.

• Camera Tilt and Angle: Tilt the camera slightly downward to capture facial features and minimize the risk of glare. Experiment with different angles to find the best view.

• Compliance with Laws: Be aware of privacy laws and regulations related to surveillance cameras in your region. Avoid pointing cameras directly into neighboring properties.

How do you connect this camera to an NVR?

1. Unpackage your NVR and cameras.
2. Plug your NVR and its power supply into the wall. Power your NVR on.
3. Use the Ethernet Extension Cable to connect to your NVR’s PoE ports.
4. Connect the other end of the Ethernet Extension Cable to the camera.
5. Wait 2-5 minutes for the camera to boot up and your NVR to connect to the camera.

How do I gain remote access of my security system?

1. Connect your NVR to your network.
2. Download the corresponding app for your NVR.
3. Add your NVR to the app, and you're ready for remote access.

App Questions:

How do I access the camera’s footage from my phone?

To view the camera’s footage from your phone, use the compatible NVR app. Follow the NVR’s guide to download the app and add the recorder to your account.

How do I change the camera's channel name?

1. In your recorder's Live View page, select your camera and tap the icon > "Camera Settings."
2. Tap "Channel" > "Live View Settings."
3. Tap "Channel Name" and type a new name.
4. Tap "Okay" to confirm.
5. (Optional) Tap on "Show Name" to remove the channel name from the Live View, and tap to display it.
6. Tap "Save" to confirm.

How do I change my camera's date and time?

1. In your recorder's Live View page, select your camera and tap the icon > "Camera Settings."
2. Tap "Channel" > "Live View Settings."
3. Tap "Date Format" and make a selection.
4. Tap "Time Format" and make a selection.
5. (Optional) Tap on "Show Time" to remove the camera time from the Live View, and tap to display it.
6. Tap "Save" to confirm.

How do I change my camera's Refresh Rate?

1. In your recorder's Live View page, select your camera and tap the icon > "Camera Settings."
2. Tap "Channel" > "Live View Settings."
3. Tap "Refresh Rate" and make a selection.
4. Tap "Save" to confirm.

How do I hide the camera's preview?

1. In your recorder's Live View page, select your camera and tap the icon > "Camera Settings."
2. Tap "Channel" > "Live View Settings."
3. Tap to hide the camera's preview.
4. Tap "Save" to confirm.

How do I configure the camera's Image Settings?

1. In your recorder's Live View page, select your camera and tap the icon > "Camera Settings."
2. Tap "Channel" > "Image Settings."
3. Under "Image", tap "Image Settings" to toggle between "Day/Night Mode", "Full Color Mode", and "Smart Illumination."
4. Under "image", change the Low Beam light by moving the slider.

How do I adjust the angle of the camera with the app?

1. In your recorder's Live View page, select your camera and tap the icon > "Camera Settings."
2. Tap "Channel" > "Image Settings."
3. Tap "More Settings."
4. Tap "Vertical Flip" to turn the recording angle upside down.
5. Tap "Horizontal Flip" to mirror the recording angle horizontally.
6. Tap "Angle Adjustment" to flip the angle 180°.
7. Tap "Save" to confirm.

How do I adjust ouput and input volume?

1. In your recorder's Live View page, select your camera and tap the icon > "Camera Settings."
2. Tap "Channel" > "Audio Settings."
3. Use the sliders to adjust the output and input volume settings.
4. Tap "Save" to confirm.

How do I enable Privacy Masking?

Privacy Masking allows the user to cover up a certain portion of the footage from viewing.

1. In your recorder's Live View page, select your camera and tap the icon > "Camera Settings."
2. Tap "Channel" > "Privacy Masking."
3. Tap to Enable Privacy Masking.
4. Tap the icon to add a privacy space.
5. Tap the privacy space to select it and drag the edges to expand, shrink, and move it.
6. Tap the icon to delete the selected privacy space.
7. Tap "Save to confirm."

How do I configure Motion Detection?

1. In your recorder's Live View page, select your camera and tap the icon > "Camera Settings."
2. Tap "Channel" > "Detection Settings" > "Motion Detection."
3. Tap to enable Motion Detection.
4. Tap "Motion Zones" to draw new motion zones and tap save to confirm.
5. Select which detection type you would like to enable.
6. Tap "Detection Schedule" > "Add a Schedule", to add a new schedule. Tap to enable the schedule, and to delete a schedule.
7. Tap to enable "Channel Recording", "Deterrence Light", and "Siren."
8. Tap "Save" to confirm.

How do I configure Mainstream Settings?

1. In your recorder's Live View page, select your camera and tap the icon > "Camera Settings."
2. Tap "Channel" > "Detection Settings" > "Encode & Record" > "Mainstream" under Encode.
3. Tap "Frame Rate" and select between 1 to 15.
4. Tap "Encoding Format" and select H.264 or H.265.
5. Tap "Encording Mode" and select CBR or VBR.
6. Tap "Bitrate Mode" and select UserDefined or Predefined.
7. Tap "Bitrate" and select a number.
8. Tap to enable "Audio".
9. Tap "Save" to confirm.

How do I configure Substream Settings?

1. In your recorder's Live View page, select your camera and tap the icon > "Camera Settings."
2. Tap "Channel" > "Detection Settings" > "Encode & Record" > "Substream" under Encode.
3. Tap "Frame Rate" and select between 1 to 15.
4. Tap "Encoding Format" and select H.264 or H.265.
5. Tap "Encording Mode" and select CBR or VBR.
6. Tap "Bitrate Mode" and select UserDefined or Predefined.
7. Tap "Bitrate" and select a number.
8. Tap to enable "Audio."
9. Tap "Save" to confirm.

How do I enable Recording?

1. In your recorder's Live View page, select your camera and tap the icon > "Camera Settings."
2. Tap "Channel" > "Detection Settings" > "Encode & Record" > "Recording" under Recording.
3. Tap to enable Recording.
4. Tap "Save" to confirm.

How do I customise the Recording Schedule?

1. In your recorder's Live View page, select your camera and tap the icon > "Camera Settings."
2. Tap "Channel" > "Detection Settings" > "Encode & Record" > "Schedule" under Recording.
3. Tap "Continuous" or "Motion Detection" to select a recording type.
4. Tap "+ Add a Schedule" > Choose an activation time and select days of the week, then press save to confirm.
5. Tap to enable the schedule, and to delete a schedule.
6. Tap "Save" to confirm.

How do I quickly use the camera's functions?

To quickly enable many of the camera's functions including Snapshot, Recording, Talk, Siren, Light, and mirror. To learn more, refer to Lorex Connect App - Live View.

How do I view recordings?

In the recorder's Live View page, tap "Playback". Here, the camera's recordings will appear. For more information, refer to Lorex Connect App - Playback .

General Questions:

How do I reduce false alerts?

First, manage notifications by scheduling them or snoozing alerts in the app’s or NVR’s settings. Then, optimize the camera’s performance by fine-tuning person and vehicle detection settings and drawing motion zones to receive alerts only for motion detected within those designated areas.

How can I set up person and vehicle detection?

Go to the NVR’s settings under Event, ensure Detection is switched on. Set Detection Type to ‘Person and Vehicle’ detection, draw motion zones to create designated areas for detection, and choose how the system will react to detection events under Detection Actions. For detailed instructions, refer to the NVR’s manual at help.lorex.com and search for the NVR’s model number.

How do I access the camera’s footage from my phone?

To view the camera’s footage from your phone, use the compatible NVR app. Follow the NVR’s guide to download the app and add the recorder to your account.

What is an IP Wired Bullet Security Camera?

An IP Wired Bullet Security Camera is a surveillance device designed for outdoor use, featuring a cylindrical or "bullet" shape. It connects to a network via an Ethernet cable, using Internet Protocol (IP) technology. This allows for remote monitoring and access through the internet.

What does "4K" resolution mean for the camera?

"4K" refers to the camera's ultra-high resolution of approximately 4,000 pixels horizontally. This high resolution, also known as Ultra High Definition (UHD), provides significantly sharper and more detailed images compared to lower resolution cameras. 4K cameras are often used in security systems where enhanced clarity and precision are crucial for identifying people, objects, or details in the captured video.

What is IP video transmission?

IP video transmission involves using the Internet Protocol (IP) to send digital video data over an Ethernet network. This enables remote access, maintains video quality, provides flexibility in camera placement, and supports advanced features and high resolutions. IP cameras have unique addresses, allowing them to communicate on a network, and the system is easily scalable for various surveillance setups.

What is the power source for this camera?

The camera is powered using Power over Ethernet (PoE) technology, allowing both power and data to be transmitted through a single Ethernet cable.

Which recorders work with this camera?

Check the Compatibility Chart to see which recorder works with the camera.

How do I playback recordings?

Stored footage on the NVR can be accessed remotely using the compatible app or on the NVR itself.

What is the warranty period for this camera?

Check Lorex's warranty page for information on the warranty period and any additional warranty details.

Can I integrate this camera with a smart home system?

Integration with a smart home system depends on your NVR. Consult your NVR's Spec Sheet to see whether its compatible with platforms such as Google Home or Amazon Alexa.

How do I maintain the camera?

Periodically check and clean the camera lens to maintain image quality. Ensure that the camera remains securely mounted and hasn't been shifted due to weather or tampering.