Error Message: FLIR FX - Camera is currently offline

You can access your FLIR FX camera with the FLIR FX app using your owner account. If the FLIR FX camera is displaying a Camera is currently offline error message, it may be caused by one of the following:

• A delay in reporting camera changes to the FLIR FX app

  • Changes in the FLIR FX app can be delayed by issues with Internet connection and speed.
  • A delay in reporting can be resolved by restarting the app, loading the camera feed from a different smartphone or tablet, or loading the camera feed while connected to a different WiFi network.

• Privacy mode

  • You may not see Live View if the camera is set to Privacy mode. Only owner accounts can enable / disable Privacy mode. Click here for more information on Privacy mode.

• Router changes

  • Your camera may not be able to connect to the network if you've reset your wireless network password, changed your router settings, or have recently replaced your router.
  • Refer to the included Quick Start Guide for instructions on establishing a connection between the camera and your router.

• Unstable or weak Internet connection

  • If the FLIR FX camera is unable to establish a stable Internet connection, it will appear offline.
  • If the signal indicator on your smartphone or tablet is low, move closer to the router, move to an area with less interference, or connect to a different WiFi network.
  • Restart your smartphone or tablet, and relaunch the FLIR FX app.
  • If your smartphone or tablet still indicates the camera is offline, try connecting to the camera from a different smartphone or tablet, or using the web viewer.

If only some smartphones or tablets report the camera as offline, contact Technical Support.
If all smartphones or tablets report the camera as offline, ensure you are using the owner account and continue with the troubleshooting steps below.
If you are using the outdoor housing

1. Launch the FLIR FX app on your smartphone or tablet and log in with the owner account.
2. Connect to the camera in Direct mode.
3. Access the camera Live View.
4. Tap the Settings icon () and then tap Switch to Cloud Mode.

If the camera fails to go back online, the camera may not have power. Remove the camera from the outdoor housing and continue troubleshooting.

To check if the FLIR FX camera has power:

CAUTION: Infrared Activation must be set to Automatic using the app. This is the default setting, and should be active unless the owner account manually disabled Infrared Activation.

Verify the infrared (IR) LEDs are working. Cover the lens of the camera and listen for an audible click, or watch for the red LEDs on the front of the camera to turn on. If there is an audible click and the LEDs are functioning, this indicates that the camera is receiving enough power.

If the camera has power, reboot your smartphone or tablet. Repeat steps 1-4 above to connect to the camera.

If the camera does not not have adequate power, check the following:

• Check the camera power adapter is firmly connected and is using a functional power outlet.
• Confirm the power adapter or extension has not become disconnected or damaged.
• Try a different functional power adapter (12V 2amp) if available.
• Power cycle the camera. To power cycle the camera, press and hold the Power button () for 5 seconds to power off. Wait approximately 30 seconds. Press the Power button for 1 second to power the camera back on.
• Restart the FLIR FX app on your smartphone or tablet and check if the camera is online.

If after completing these steps, the camera is not receiving power, or is still not online, contact Technical Support.

If you are using the indoor stand, sports case, dash mount, or the camera with no accessories

Check that the REC button () is lit, indicating that the camera is on.

If the camera is not powering on it may have entered a power lock. Click here for more information on troubleshooting a power lock.

After verifying the camera is powered on, check the WiFi status on the back of the camera.

If there is a solid green cloud:

The camera is reporting it is online (), but the app is reporting the camera is offline.

• Power cycle the camera. To power cycle the camera, press and hold the Power button () for 5 seconds to power off. Wait approximately 30 seconds. Press the Power button for 1 second to power the camera back on.
• If the camera still displays a solid green cloud, try connecting to the camera from at least two other smartphones or tablets.
• If the FLIR FX app is displaying the camera as offline, but the camera still has a solid green cloud, contact Technical Support.

If there is a flashing green cloud:

The camera is attempting to connect to the Internet. Wait until the LED changes to a solid green cloud, or the amber Direct mode LED (). If the camera switches to an amber Direct mode LED, the camera has not connected to the Internet, check the camera's WiFi connection.

To troubleshoot the camera's WiFi connection:

• Ensure you have a strong Internet connection on your smartphone or tablet. If the signal indicator is low, move closer to the router, move to an area with less interference, or connect to a different WiFi network.
• If you’ve recently changed your router, reset your wireless network password, or made any changes to the current router, your camera may not be able to connect to the network. Click here for assistance connecting after making changes to your router.
• Check the firewall settings on your router.
• Reboot the camera and the router and try connecting again.
• If the camera is still showing offline, contact Technical Support.

If the cloud mode indicator and direct mode indicator are off:

The camera may have disabled the WiFi adapter.

• To enable the WiFi adapter press and hold the WiFi button () for 5 seconds.
• The camera should beep to indicate wireless has been turned on.
• If the camera does not beep, there may not be sufficient power to enable WiFi.
• Check that your camera is plugged into a working power adapter using a functional outlet / power source.
• Charge for a minimum of 20 minutes, then restart the FLIR FX app and check the camera status.

The camera should now be online.

If the camera is not online, there may be an issue with the microSD card.

To troubleshoot the microSD card connection:

1. Press and hold the power button for 5 seconds to power the camera off. You should hear two beeps.
2. Eject the microSD card from the camera by gently pushing the card until you hear a click. Release, remove the card from the camera.
3. Press the power button on the camera for 1 second to power the camera on.

Check the camera status in the FLIR FX app. The camera should be online.
If the camera is now online, click here to troubleshoot the microSD card.