N910 Series - 4K+ Ultra HD 12MP 16 Camera Capable NVR: Troubleshooting

Explore troubleshooting tips for your N910 Series Recorder to address common issues.

Not receiving power

• Ensure that all cables are connected correctly.
• Ensure that the power adapter is securely connected to the back of the recorder.

If the cables are connected, but the system is not receiving sufficient power.

• Ensure that the system is powered on (LED indicators on the front should be ON).
• If the recorder is connected through a power bar or surge protector, try bypassing the bar and connecting the power directly to the wall outlet.
• Ensure that there is power at the outlet.
• Connect the power cable to another outlet.
• Test the outlet with another device (such as a lamp or phone charger).

Hard disk drive not detected

• You should remove the housing and check that hard disk drive cables are firmly connected.

If there is no hard disk drive in the system: Open the housing and install a compatible hard disk drive. Make sure to format the drive after installing. For details, refer to "How to Remove and Install a New Hard Disk Drive".

No picture on Monitor/TV

• Try Powering off the Monitor/TV and system. Power on the Monitor/TV, and then power on the system.
• Check the video cable connection to the system and Monitor/TV.
• If the Input channel for system is not selected on Monitor/TV: On the Monitor/TV, select the input channel the system is connected to.
• If the camera is not compatible with the recorder: Visit the Product Compatibility Chart for a list of all compatible cameras.

Mouse not detected

• Make sure to firmly connect the mouse cable to one of the USB ports.
• Power off the system (disconnect power cable). Firmly connect a USB mouse to one of the USB ports. Reconnect the power cable to the DC 12V port on the rear panel.

Camera Picture not displayed

• You must check the camera video cable and connections.
• Disconnect and reconnect the cable at the system and at the camera.
• Try moving the camera to another channel or use another cable.
• If the camera is not compatible with the recorder. Visit the Product Compatibility Chart for a list of all compatible cameras.
• If you have multiple PTZ cameras connected to the recorder’s PoE ports, the camera power requirement may surpass the recorder’s power output. Lorex PTZ cameras come with a power adapter, which you can use to power the camera instead of the recorder’s PoE ports.

Need to configure Lorex Fusion settings, devices, and/or apps

Please refer to the following Lorex Fusion Support articles:

• Lorex Fusion: Adjust Settings
• Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (N910 Series)
• Lorex Fusion: Download the Lorex App
• Lorex Fusion: Frequently Asked Questions
• Lorex Fusion: Troubleshooting

Need to configure Matter settings, devices, and/or apps

Please refer to the following Matter Support article N910 Series - 4K+ Ultra HD 12MP 16 Camera Capable NVR: Matter.

Lorex Fusion Wi-Fi Camera not connecting

• Make sure to check the recorder Ethernet cable connection.
• Disconnect and reconnect the Ethernet cable for your system.
• Make sure both your Fusion WI-Fi camera and recorder are powered ON.
• Ensure both your Fusion Wi-Fi camera and recorder are connected to the same Lorex App account.
• Ensure both your Fusion Wi-Fi camera and recorder are connected to the same network.

Need to enable offline notifications?

Offline notifications refer to an alert that is sent to you when a camera goes offline. Please follow the steps below in the Lorex App to configure this feature.

1. Tap above the recorder's thumbnail.
2. Select your camera.
3. Tap the ellipses (...) in the top right corner of the app.
4. Tap the Notifications section.
5. Tap to enable Offline Notifications.

Recorder not connecting to Matter-integrated Smart Home Hub

• Ensure that your phone and recorder are connected to the same 2.4 GHz Wi-Fi network.
• Update your third-party app to the latest version.
• Update your recorder to the latest firmware version.
• Ensure your smart home hub has Matter capabilities.

Not receiving email notification

• Ensure you have configured email notification. For details, see Configuring Email Alerts.
• Make sure that Send Email is checked for any events you want to be notified of.

System beeps during motion detection

• See Motion Detection for instructions on configuring motion detection options. Uncheck the Buzzer option in the motion detection configuration screen.

Need to record locally

The following instructions are for the Lorex App.

1. Tap above your recorder's thumbnail.
2. Tap the ellipses (...) in the top right corner of the app.
3. Tap to enable Local Recording.

Need to change the Time Zone

The following instructions are for the Lorex App.

1. Tap above your recorder's thumbnail.
2. Tap the ellipses (...) in the top right corner of the app.
3. Select the Time Zone option.
4. Select the Time Zone option again.
5. Choose your time zone.
6. Navigate back to the Time Zone page using the back arrow.
7. Tap Save.

Need to enable Daylight Savings Time

The following instructions are for the Lorex App.

1. Tap above your recorder's thumbnail.
2. Tap the ellipses (...) in the top right corner of the app.
3. Select the Time Zone option.
4. Tap to enable Daylight Savings Time.
5. If you want to change when the recorder switches to daylight savings time, tap the last list option.
6. Tap Date to customize by date, or tap Week to customize by week.
7. Tap Start Time to change the start time, and tap End Time to change the end time.
8. Navigate back to the Time Zone page using the back arrow.
9. Tap Save.

Need to enable Offline Notifications

The following instructions are for the Lorex App.

1. Tap above your recorder's thumbnail.
2. Tap the ellipses (...) in the top right corner of the app.
3. Select the Notifications option.
4. Tap to enable Offline Notifications.

Need to remove my recorder from the Lorex App

1. Tap above your recorder's thumbnail.
2. Tap the ellipses (...) in the top right corner of the app.
3. Select the Remove Device option.
4. Confirm your choice by tapping Remove Device once again.