Lorex Support

Lorex Fusion: Troubleshooting

The following article provides some troubleshooting tips for setting up your Lorex Fusion Collection. My Fusion Wi-Fi camera or accessory is not appearing in the device list. Ensure...

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Technical Support - Frequently Asked Questions

We have curated these frequently asked questions (FAQs) to provide you with a quick and easy solution to technical issues affecting your Lorex product. Lorex All information about Lorex, how...

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Top Reasons Your Lorex Camera May Lose Video or Go Black

There are a multitude of reasons why your security camera may lose video or go black. The following list of potential issues will walk you through the process of identifying the root...

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U424AA - 2K Wire-Free Camera : Connecting with Lorex Cirrus app

This article provides instructions to connect your Lorex 2K Wire-Free Camera (U424AA) with the Lorex Cirrus app. To connect 2K Wire-Free Camera with Lorex Cirrus app Download...

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U424AA - 2K Wire-Free Camera : Installation

This article provides instructions to install your Lorex 2K Wire-Free Camera (U424AA). The camera battery comes partially charged (due to safety regulations). Please, fully charge the...

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Using Heat Map (New Local UI)

The following article provides instructions for using the heat map feature to see hot and cold areas of the camera’s image. Heat map works as a graphical overlay that...

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Using Package and Envelope Detection (New Local UI)

The following article provides instructions for defining an area and setting a period to detect packages/envelopes that are either left behind or missing. The package and envelope detection feature...

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Using Person, Vehicle, and Animal Detection (New Local UI)

The following article provides instructions for using smart motion to detect person, vehicle, or animals on your wired IP deterrence cameras. The system supports detection of people and vehicles with...

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Using Smart Security Lighting™

The following article provides Lorex Home app and recorder instructions for using the Smart Security Lighting™ deterrence feature on your wired IP deterrence cameras. Table of Contents: Set the Smart Security...

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Using the Deterrence Light (Warning Light)

The following article provides Lorex Home app and recorder instructions for using the deterrence light on your wired IP deterrence cameras. Table of Contents: Set the Deterrence Light Settings (Lorex Home...

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