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N831 Series - 4K 8-Channel Wired Network Video Recorder​ - Frequently Asked Questions (FAQs)

The following FAQ answers many of the general questions about the N831 - 4K 8-Channel Wired Network Video Recorder.

For additional support, check out the User Manual, the Troubleshooting Guide, or the Password Recovery instructions.

Setup Questions

Where can I find the NVR's instruction manual?

You can download the NVR's instruction manual here on the N831 Support Page. This manual provides step-by-step instructions for:

  • Initial system setup and configuration
  • Enabling and customizing motion detection alerts
  • Adding and managing user accounts
  • Accessing and using playback features
  • Recovering your password
  • Configuring advanced settings and troubleshooting

Visit the link to access the full guide and ensure you get the most out of your N831 NVR system.

How do I turn my NVR on or off?

While your NVR is plugged in, toggle the power switch on the back of the NVR to turn it on and off.

What if I have forgotten the NVR's Password?

If you forget the password after changing it:

  • Use the Password Recovery feature to reset the password. For detailed instructions, refer to the Password Recovery Guide.
  • Restore the device to factory settings. For full instructions, refer to the steps above.
  • To avoid future issues, choose a password that is both easy to remember and secure.

How do I backup recordings?

  1. Plug a USB hard disk drive into the NVR's USB port. A backup prompt will automatically appear on the screen.
  2. Select the video format:
  • MP4 Format: Choose this if you want a universally compatible video file that can be played on most devices.
  • Lorex File Format: Choose this if you plan to use Lorex Player 11 for playback. (If selected, Lorex Player 11 will automatically be installed)
  1. Select a folder to store your recordings and click OK to confirm.

Backup prompt

Note: Ensure your USB drive has enough free storage space before starting the backup.

How do I reset the NVR to its default settings?

To reset the NVR to default settings:

  1. Right-click on the live view screen to access the Main Menu.
  2. Select Configuration.
  3. Go to the System tab at the top.
  4. Choose Maintenance from the left-hand menu.
  5. Go to the Load Default tab at the top.
  6. Choose one of the default options:
  • Restore Defaults:
    • Resets all settings to their factory defaults except for the network settings and the admin password.
    • After selecting this option, you will be asked to enter your password to confirm the reset.
  • Factory Defaults:
    • Resets all settings, including the network settings and admin password, to their original factory defaults.
    • After selecting this option, you will also need to enter your password to confirm the reset.

App Questions

How do I connect the NVR to the Lorex Connect App?

  1. Download the Lorex Connect App by scanning the QR code or searching in your app store.
  2. Sign up a new Lorex Connect account or log in.
  3. Tap the [+] icon to add a new device.
  4. Tap Scan QR Code to scan the Device ID on the NVR, or Online Devices to search your network.
  5. Follow the in-app steps to complete setup.

Note: Ensure a high-speed Internet connection with at least 6 Mbps upload speed per 4K channel and 24 Mbps for the entire system.

How do I navigate the Lorex Connect App?

For more information on camera specific functions, refer to E831CB Series - 4K IP PoE Wired Bullet Camera - Frequently Asked Questions

For more information on the Lorex Connect app, refer to the following articles:

General Questions

What is an NVR?

A Network Video Recorder (NVR), also simply referred to as a recorder, is a specialized device designed for the purpose of recording and storing video footage from IP (Internet Protocol) cameras. Unlike traditional Digital Video Recorders (DVRs) that work with analog cameras, NVRs are compatible with digital, network-based cameras.

What cameras are compatible with my recorder?

To find a list of Lorex cameras that are compatible, refer to your recorder's Product Compatibility Chart. Currently only the E831 Series cameras are compatible with this recorder.

What is the maximum hard drive storage space?

  • HDD (Hard Disk Drive) Bay: 1 Bay
  • Maximum HDD Capacity: Up to 10TB

How do I connect my IP Wired Camera to my recorder?

Lorex IP Wired Cameras utilize Power over Ethernet (PoE) to transmit both data and power through a single Ethernet cable. Connect your camera to your NVR either by directly linking it to the NVR's PoE ports or by using a PoE switch (switch not included).

You have the option to purchase a 4K CAT5e Cable for IP Cameras.

Can I connect my IP Wired Camera to my recorder using a PoE Switch?

Note: This recorder comes with 8 PoE ports to connect the cameras directly. A PoE Switch is only required to add more than 8 cameras to this recorder.

Yes, you can connect your camera to your recorder using a PoE switch (switch not included). By employing Power over Ethernet (PoE) technology, the PoE switch facilitates the transmission of both data and power over a single Ethernet cable. Connect your camera to the PoE switch, and then connect the switch to your recorder.

You have the option to purchase a Lorex 8-Port ePoE Switch, or review the recorder's Product Compatibility Chart for a list of PoE switches that are compatible and available for purchase.

How do I access my recorder from my computer?

  1. Connect your recorder to your network using an Ethernet cable.
  2. Find your recorder's IP address on the Info screen.
  3. Launch your web browser (e.g., Chrome, Firefox, Edge).
  4. Type your recorder's IP address in the browser's address bar and press Enter.
  5. Enter your admin username and password on the recorder's login page.

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Last update: 2024-12-19 15:28:32
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