W462AQC : 2K Pan-Tilt Indoor Wi-Fi Security Camera - Frequently Asked Questions

The following FAQ article answers many of the general questions about the 2K Pan-Tilt Indoor Wi-Fi Security Camera (W462AQC). Where applicable, the FAQ includes links to articles where you may find more information.

What are the compatible SD cards?

Refer to Compatible SD Cards and Storage Sizes for more information.

Where do I place my Lorex Pan-Tilt Security Camera?

• Place the camera close to your Wi-Fi router as possible.
• Reduce the number of obstructive materials between the camera and the router or access point.
• Other electronic devices such as microwaves, TVs, cordless phones, and baby monitors can cause signal interference. It is recommended to install the camera as far away from these devices as possible.

How to adjust the field of view of the camera?

1. Launch the Lorex App.

2. From the Devices screen, tap a device thumbnail to start live view for a single camera.

3. Tap icon to adjust the field of view up and down or left and right.

For more instructions on live viewing feature, see Configuring Live View.

How to take a snapshot of live recording?

1. Launch the Lorex App.

2. From the Devices screen, tap a device thumbnail to start live view for a single camera.

3. Tap Snapshot.

Note: Privacy setting has to be disabled for taking snapshots.

How to record a live video?

1. Launch the Lorex App.

2. From the Devices screen, tap a device thumbnail to start live view for a single camera.

3. Tap Record Video.

Note: Privacy setting has to be disabled for recording live videos.

Where are my live snapshots and recordings stored?

1. Launch the Lorex App.

2. Tap Settings tab.

3. Tap Manual Recording & Snapshots.

For more instructions on Manual Recording & Snapshots, see Manual Recording & Snapshots.

How do I enable motion detection and person detection?

1. Launch the Lorex App.

2. Tap icon above the channel thumbnail on the Devices screen.

3. Tap Motion Detection Settings.

4. Tap icon to enable Motion/Person detection.

Note: If motion/person detection is disabled, you will not receive any motion detection notifications in the Lorex App.

How do I customize Motion Zones™?

1. Launch the Lorex App.

2. Tap icon above the channel thumbnail on the Devices screen.

3. Tap Motion Detection Settings.

4. Tap Motion Zones™.

For full instructions on how to set customized Motion Zones™, see Configuring Motion Zones™.

How to enable Smart Track?

1. Launch the Lorex App.

2. Tap icon above the channel thumbnail on the Devices screen.

3. Tap Motion Detection Settings.

4. Tap icon to enable Smart Track (Beta). Tap again to disable.

How to set Sound Detection Settings?

Enabling Sound Detection will record video and send notifications when sound is detected at or above the preset decibel level.

1. Launch the Lorex App.

2. Tap icon above the channel thumbnail on the Devices screen.

3. Tap Sound Detection Settings.

4. Tap icon to enable Sound Detection. Tap again to disable.

For full instructions on setting Sound Sensitivity, see Configuring Sound Sensitivity.

Why am I receiving so many notifications?

There are a few ways you can lower the number of notifications you are getting.

• Adjust Motion Detection Settings: You can enable/disable motion detection and person detection, as well as customize Motion Zones™ and Motion Sensitivity. Refer to Configuring Motion Zones™ for more information.
• Manage Notifications: You can manage notifications in Device Settings>Notifications and set a schedule to receive alerts at set periods in the day. Refer to Configuring Notification Settings for more information.
• Adjust Sound Detection Settings: You can enable/disable sound detection, as well as customize Sound Sensitivity by decreasing the decibel level. Refer to Configuring Sound Sensitivity. for more information.

How do I enable Color Night Vision?

1. Lauch the Lorex App.

2. From the Devices screen, tap icon to configure device settings.

3. Tap icon to disable Auto Night Vision.

Note: Disabling Auto Night Vision will force the camera into Color Night Vision mode. Recommended in low-light conditions.

How to change the Wi-Fi network?

1. Lauch the Lorex App.

2. From the Devices screen, tap icon to configure device settings.

3. Tap Wireless Network.

4. Choose from the list of available Wi-Fi networks.

5. Enter password for the updated Wi-Fi network, then tap Save.

Note: Enter the correct Wi-Fi password, otherwise your Lorex device will not be connected to the Wi-Fi.

How to change Time Zone?

1. Lauch the Lorex App.

2. From the Devices screen, tap icon to configure device settings.

3. Tap Time Zone.

4. Tap icon beside Time Zone to select from the list of time zones, then tap Save.

For full instructions on Time Zone, see Configuring Time Zone.

How to change Daylight Savings Time?

Enable Daylight Savings Time by following these steps:

1. Lauch the Lorex App.

2. From the Devices screen, tap icon to configure device settings.

3. Tap Time Zone.

4. Tap icon to enable Daylight Savings Time. Tap again to disable.

For full instructions on customizing Daylight Savings Time, see Customizing Daylight Savings Time.

How to activate Two-Step Verification?

1. Launch the Lorex App.

2. Tap Settings.

3. Tap Account Settings.

4. Tap Two-Step Verification.

5. Tapicon to enable Two-Step Verification.

For detailed setup instructions, see Two-Step Verification Setup.

How to optimize video quality?

1. Launch the Lorex App.

2. Tap icon above the channel thumbnail on the Devices screen.

3. Tap Video Settings.

4. Tap icon to enable HDR (High Dynamic Range).

Note: Enabling HDR optimizes video picture in high-contrast conditions such as under-lit and over-lit areas.
By default, the video quality is set to High (2x1080p HD).

What is Home & Away™?

Lorex App can automatically use your location to manage your notifications when you are at home or away. The app will notify you when you are inside/outside of your set home perimeter.

To start using this feature, navigate to your mobile device settings and enable Location services for Lorex App.

For detailed setup instructions, see Configuring Home & Away™.

How do I remove the HD Wi-Fi Camera from my account?

1. Launch the Lorex App.

2. From the Devices screen, tap icon to configure device settings.

3. Tap Remove Device.

How to enable privacy mode?

1. Launch the Lorex App.

2. From the Devices screen, tap icon to configure device settings.

3. Tap icon to enable privacy mode.

How to change decibel level?

Refer to Configuring Sound Sensitivity for more information.

How to permanently delete data of HD Wi-Fi Camera?

Refer to Formatting Device Storage for more information.

Does my device support WPA2 or WPA3?

Your device supports Wi-Fi Protected Access 2 (WPA2) which is the industry standard security protocol for Wi-Fi networks. WPA2 offers security against unauthorized access and data interception and is supported by most Wi-Fi routers including those that support both WPA2 and WPA3. It employs Advanced Encryption Standard (AES), an encryption mechanism, which secures communication between your camera and Wi-Fi network to keep transmitted data confidential. For information on which devices support WPA2 and which devices support WPA3, please refer to “WPA2 and WPA3 Supportive Devices.”

What devices are compatible with the HD Wi-Fi camera?

Refer to Product Compatibility Chart for more information.